30% of student cases resolved autonomously
Student agent
The business and its pressure
A global education company helps people study, travel and work around the world. Students ask questions at every hour and in many languages, and they expect an immediate answer. Around intake periods the volume surges just as teams are stretched thinnest. A slow answer costs momentum at exactly the moment a student is deciding.
What we built together
A student agent available 24/7 in the student's own language. It answers program and application questions, guides students through their next steps, and resolves routine cases on its own. When a case needs a person, it hands off with full context so no student repeats their story. People stay in the loop on everything sensitive.
What changed
The agent resolves 30% of student cases autonomously. Teams spend their time on the conversations that actually need a human, and students get answers at the moment they ask.